EDGE Graduate Programme - Premier Support Associates (on-site)
Core
Provide client support via chat, email, and phone for a legal technology platform, assisting users with login, navigation, and system tasks while fulfilling account management requests.
Role type
Entry-level client support associate (graduate programme)
Builds
Client support interactions and account management tasks for a legal eDiscovery platform
Domain
Legal technology / eDiscovery
Deliverable
client delivery
Required skills
Client communication, problem-solving, active listening, digital literacy, Microsoft Windows, Microsoft 365 (Excel, Word, PPT)
Preferred skills
English (B2 level), flexibility, empathy, logical thinking
Responsibilities
Answer client questions via chat, email, and phone; train clients on system usage; create accounts and manage project access requests
Seniority
Entry-level, graduate programme
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