Senior Customer Service Officer - United Overseas Bank
Core
Deliver high-standard customer service and resolve inquiries/complaints via phone, email, and social media for a leading Asian bank.
Role type
Senior Customer Service Officer (Contact Centre)
Builds
Customer support interactions and complaint resolution workflows
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, complaint resolution, sales skills, product education, compliance adherence, PC/MS Office proficiency, analytical skills, shift flexibility
Preferred skills
Call centre experience, banking experience, proactive mindset, attention to detail
Responsibilities
Monitor and respond to incoming calls/emails/social media; resolve customer issues and complaints accurately within turnaround time; educate customers on bank products; ensure compliance and control standards in transaction requests; maintain confidentiality of customer data; participate in training and stay updated on banking industry trends.
