Program Manager
Core
Senior control-tower role for mortgage engagement, owning SLA performance, vendor governance, and escalation management across performing-loan servicing and modification streams.
Role type
Senior Program Manager (Mortgage Operations)
Builds
End-to-end mortgage servicing and modification processes for client banks
Domain
Financial Services / Mortgage Operations
Required skills
Mortgage domain expertise, Process and vendor management leadership, German fluency, Knowledge of MaRisk and KrZwMG regulations, Structured governance cadence
Preferred skills
Experience managing regulated financial-services delivery teams
Technologies
None stated
Responsibilities
Own end-to-end process management and contract deliverable relationship with client bank, Monitor SLA performance across payment processing and document turnaround, Oversee workflow allocation across Document Coordinator and Operations Specialist functions, Manage escalations for non-performing loan transitions, Maintain quality assurance oversight and audit readiness for BaFin reporting, Manage team coordination, budget, and headcount planning