Technical Support Lead
Core
Lead technical support for customer battery projects, ensuring smooth execution from planning to delivery while monitoring battery performance via a smart monitoring system.
Role type
Senior Technical Support Lead
Builds
Reliable, emission-free energy solutions for customers
Domain
Renewable energy / Battery storage
Deliverable
client delivery
Required skills
Customer communication, data analysis, process optimization, project coordination, proactive problem solving, 24/7 availability
Preferred skills
Technology or battery affinity, English fluency
Responsibilities
Communicate daily with customers about battery projects, answer inquiries, track project progress, use data to gain insights and drive improvements, optimize ticketing tools, monitor battery performance proactively, coordinate with engineers to resolve issues.
Seniority
Senior, hands-on IC