IT servicepoint medewerker (junior - medior)
Core
First- and second-line IT support specialist resolving internal employee IT issues via phone, chat, Teams, and service portal.
Role type
Junior to Medior IT Support Specialist
Builds
IT services and user support for internal employees
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
Active Directory, hardware troubleshooting, software support, incident management, laptop and mobile device provisioning, documentation creation, trend analysis
Preferred skills
proactive problem solving, process improvement, clear communication
Technologies
Active Directory, Teams, service portal
Responsibilities
Answer and resolve IT incidents via multiple channels; install and configure laptops and smartphones; document solutions and create user instructions; identify recurring issues and suggest improvements; collaborate with internal service teams.
Seniority
Junior to Medior, hands-on IC
