Assistant Aftersales Manager
Core
Support the Aftersales Manager with the day-to-day operation of the automotive aftersales department, ensuring high standards of customer service and efficient workflow.
Role type
Assistant Aftersales Manager
Builds
Customer service experiences and operational efficiency within the aftersales journey
Domain
Automotive / Dealership
Deliverable
product features
Required skills
Automotive technical knowledge, Customer service, Organisation, Time management, Attention to detail, Driver licensing
Preferred skills
Experience with tyres, AVIC inspections, QMS, automotive parts, Toyota Service Department experience
Responsibilities
Support the Aftersales Manager with the day-to-day running of the department, Help deliver a high standard of customer service throughout the aftersales journey, Work closely with the Service, Workshop and wider dealership teams, Assist with the smooth and efficient flow of work through the department, Support day-to-day operational requirements and help maintain high standards across Aftersales, Build strong relationships with customers and provide support when required