Senior Operations Manager, Corp Travel
Core
Leading end-to-end corporate travel operations, ensuring efficient booking services, managing client escalations, and driving operational excellence for a global bank.
Role type
Senior Operations Manager (Corporate Travel)
Builds
Corporate travel booking and fulfillment services for UOB employees and clients
Domain
Banking / Corporate Travel Management
Required skills
Corporate travel operations, team leadership, SLA management, process improvement, risk management, stakeholder management, data analysis, travel booking platforms, CRM systems
Preferred skills
None stated
Technologies
Travel booking platforms, reporting tools, CRM systems, Microsoft Office
Responsibilities
Lead daily corporate travel operations and manage travel disruptions; Monitor operational performance against SLAs and service standards; Coach and develop a team of travel consultants and support staff; Act as primary escalation point for key corporate clients; Ensure compliance with travel policies and industry regulations; Drive continuous improvement initiatives for operational efficiency and service quality
Seniority
Senior, hands-on IC with team leadership