Patient Information Associate (Relocation in Q1 2027)
Core
Handles customer enquiries, resolves patient concerns, and manages appointment changes via multiple communication channels while ensuring data confidentiality.
Role type
Patient Information Associate (Contact Centre)
Builds
Patient experience and operational efficiency for a healthcare organization
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Verbal and written communication, Problem solving, Analytical skills, Computer skills, Data confidentiality compliance, CRM system usage, Medical record system usage, Call centre telephony usage
Preferred skills
Mandarin proficiency, Healthcare industry experience, Call centre experience, Dialect or third language ability
Responsibilities
Identify and resolve caller enquiries via calls, SMS, email, Livechat, and fax; Assist patients and doctors with appointment rescheduling; Maintain confidentiality of patient information per PDPA guidelines; Respond to emergency activations and critical lab/radiology results; Update hospital contact lists and CRM cases; Meet contact centre performance targets (survey scores, call quality, answer time, abandon rate).