Adviseur Kennismanagement
Core
Designing and managing training programs and knowledge management for customer contact center staff within a public sector organization.
Role type
Senior Learning & Development Advisor (Knowledge Management)
Builds
Vocational training curricula, onboarding programs, digital learning interventions, and knowledge bases for customer service agents.
Domain
Public sector / Government / Customer Contact Centers
Required skills
Instructional design, adult learning principles, knowledge management, project coordination, stakeholder management, curriculum development, training evaluation, transfer of learning, regulatory change management
Preferred skills
Experience with blended learning, permanent education, certification processes, complex public sector environments
Technologies
Digital learning environments, e-learning platforms, knowledge banks
Responsibilities
Coordinate and monitor vocational training trajectories from needs analysis to evaluation; Translate regulatory and process changes into practical learning interventions; Facilitate collaboration between training teams, subject matter experts, and management; Ensure training materials meet quality and didactic standards; Organize and monitor the transfer of learning to daily customer contact practice; Support planning of permanent education and recertification.