Werken bij de Belastingdienst
Core
First point of contact for citizens regarding taxes and benefits, guiding them through applications and complex choices.
Role type
Customer service agent (public sector)
Builds
Clear communication and guidance for citizens navigating tax and benefit systems
Domain
Public sector / Government / Tax administration
Deliverable
client delivery
Required skills
Dutch (fluent), telephone communication, explaining complex processes, filling out forms, using digital systems
Responsibilities
Answering phone calls about income tax and benefits, explaining choices and processes step-by-step, assisting with form completion, documenting conversations in systems
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