Service Desk Officer
Core
First and second line IT support for 1,300+ employees and external partners, ensuring digital service continuity, quality, and cybersecurity.
Role type
Service Desk Officer (IT Support)
Builds
Digital infrastructure and support services for a water treatment organization
Domain
Water treatment / Environmental services
Required skills
Windows 11 troubleshooting, laptop/tablet/smartphone setup, Microsoft 365 support (Outlook, Teams, OneDrive), Teams Rooms support, user/group rights management, network basics (WiFi, VPN, IPv4, DNS, DHCP), ticketing system usage
Preferred skills
TOPdesk, Microsoft Intune, Entra ID, Active Directory, PowerShell, technical documentation creation
Responsibilities
Prepare laptops and accessories for new hires, resolve technical issues with applications and hardware, install and configure software/hardware, create training materials, escalate complex issues to 3rd line support, manage service desk counter operations
Seniority
Mid-level, hands-on IC
