Klantenservicemedewerker
Core
Customer service representative for container logistics, ensuring transport movements run smoothly and resolving customer issues.
Role type
Customer service representative (logistics)
Builds
Transport movements and customer communication
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer service, logistics knowledge, system proficiency, problem-solving, multi-channel communication
Responsibilities
Process transport orders and verify data, Answer customer inquiries via phone and email, Monitor shipments and coordinate immediate actions for delays, Coordinate with planning and other departments to resolve issues, Handle customer complaints professionally
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