Service Delivery Manager - Umhlanga
Core
Manage service delivery for facial recognition, biometric, and access-control systems, acting as the main point of contact for customers.
Role type
Service Delivery Manager (Security Systems)
Builds
Service delivery for assigned customers
Domain
Electronic security, biometrics, access control
Deliverable
client delivery
Required skills
Incident and escalation management, SLA monitoring, customer relationship management, system performance monitoring, vendor coordination, technical reporting
Preferred skills
Facial recognition and biometric systems experience, Active Directory/LDAP knowledge, A+/N+/ITIL certifications
Technologies
Facial recognition systems, biometric systems, access-control hardware, IP networking, Active Directory, LDAP
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