Front Desk Supervisor Novotel Barcelona City - (Barcelona)
Core
Supervise daily front desk operations and lead team development at a flagship hotel in Barcelona.
Role type
Front Desk Supervisor
Builds
Guest experiences and a high-performing front desk team
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, guest experience management, conflict resolution, staff training, administrative process management, loyalty program management, multi-department coordination, PMS proficiency
Preferred skills
French language, English language, other languages, Opera system knowledge
Responsibilities
Supervise and coordinate daily reception operations, ensure personalized guest experiences, support and guide team members, participate in staff training and development, share best practices to maintain quality standards, resolve complex guest incidents, drive the ALL loyalty program, coordinate with other departments, manage check-in/check-out and billing processes