Klantenservice medewerker
Core
Answering customer questions about health insurance premiums, explaining package differences, and assisting with policy changes or family member additions.
Role type
Customer service representative (health insurance)
Builds
Customer support for health insurance policies
Domain
Health insurance
Deliverable
client delivery
Required skills
Customer service experience, Dutch language proficiency, MS Office, computer literacy
Preferred skills
Wft Zorgverzekering certification
Responsibilities
Answering questions about premiums, explaining differences between insurance packages, assisting customers with policy changes, processing policy mutations, adding family members to policies, listening to complaints and finding solutions
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