Klantenservicemedewerker Belastingdienst
Core
Friendly voice and first point of contact for citizens and businesses regarding tax matters, filing returns, and regulations for the Dutch Tax Authority.
Role type
Customer service representative (public sector)
Builds
Tax filing assistance and regulatory guidance for the public
Domain
Public sector / Tax administration
Deliverable
client delivery
Required skills
Dutch language (fluent), telephone communication, active listening, digital system navigation, process explanation
Responsibilities
Answering questions from citizens and businesses about tax matters, explaining choices and processes step-by-step, assisting with filling out tax returns and applications, documenting conversations in systems, guiding and supporting callers with confidence
Seniority
Entry-level / Junior
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