Klantenservice medewerker NVWA Echt
Core
First point of contact for citizens and businesses at the Dutch Food and Consumer Product Safety Authority (NVWA), handling inquiries, complaints, and administrative processing regarding food safety, animal welfare, and nature protection.
Role type
Customer service agent (public sector)
Builds
Efficient and professional customer support for the Dutch public sector
Domain
Public administration / Food safety and consumer protection
Deliverable
client delivery
Required skills
telephone communication, administrative processing, FAQ system usage, case routing, multilingual support (Dutch/English), system switching
Responsibilities
Answering incoming calls and processing administrative data, handling complaints and inquiries via FAQ systems, routing complex questions to appropriate departments, managing written follow-ups for questions and complaints
Seniority
Entry-level to Junior