Klantenservice medewerker Overheid
Core
Specialist customer service agent handling complex tax inquiries for citizens via phone, requiring analysis of situations and translation of fiscal regulations into clear explanations.
Role type
Specialist customer service agent (tax)
Builds
Clear explanations of tax regulations and accurate data processing for citizens
Domain
Public sector / Tax administration
Deliverable
client delivery
Required skills
Analytical insight, ability to translate complex information, accuracy, self-directed research, calm under pressure
Preferred skills
Experience in customer contact or telephone communication, digital skills
Responsibilities
Answering phone calls regarding income tax, analyzing situations to identify actual needs, consulting regulations and searching systems, explaining complex fiscal information, registering conversations and processing data correctly