Coordinador/a SAD
Core
Coordinate SAD (Social Assistance for Dependence) services for elderly clients, conducting assessments and matching caregivers to their needs.
Role type
Senior IC care services coordinator
Builds
Home care solutions, teleassistance, and integrated care services for elderly individuals
Domain
Social services / Elderly care
Deliverable
client delivery
Required skills
Social integration, psychology, or social work degree; 1+ year experience in direct family/user care; strong communication and organizational skills; empathy; office tools proficiency; CRM experience preferred
Preferred skills
Experience in social or health sectors
Responsibilities
Conduct telephonic sociosanitary assessments to identify elderly care needs; define caregiver profiles for specific care requirements; resolve client queries via phone and email; continuously follow up with clients as their main reference point; act as a liaison between clients and internal departments (HR, administration, Dependency Law); provide service orientation and manage conflict resolution
Seniority
Mid-level, hands-on IC
