Order entry & customer service
Core
Handle customer orders, resolve inquiries and complaints, and drive sales through phone contact while ensuring smooth internal coordination.
Role type
Customer service & telesales specialist
Builds
Order processing, customer support, and sales promotions
Domain
General retail / customer service
Deliverable
client delivery
Required skills
order processing, telephone sales, complaint handling, cross-functional communication, proactive follow-up, Microsoft Office, Navision
Preferred skills
product knowledge, process understanding, initiative
Responsibilities
process incoming orders via phone and email, sell products and promotions during calls, answer customer questions and resolve complaints, coordinate with sales/finance/purchasing, ensure accurate order processing for logistics, report on results and meet deadlines
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