Jefe Recepción - Bacalar
Core
Lead front-of-house operations to ensure exceptional guest experiences at a hospitality property.
Role type
Front-of-house operations manager
Builds
Guest check-in/check-out processes, reservation management, and daily front-desk operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Leadership, strategic vision, problem-solving, OTA/channel manager management, PMS proficiency, cash control, English (intermediate-advanced)
Preferred skills
Proactivity, organization, attention to detail, passion for customer service
Responsibilities
Supervise reservations, OTAs, and communication channels; lead, train, and track the reception team; manage guest experience and online reputation; analyze operational and service KPIs; ensure compliance with operational standards; support administrative processes, billing, and revenue collection