Service Adviseur Automotive / Werkplaatsreceptionist
Core
Bridge between customers, workshop, and mechanics in an automotive dealership, managing service appointments and repairs.
Role type
Service Advisor / Workshop Receptionist
Builds
Customer service experience and vehicle maintenance workflows
Domain
Automotive after-sales service
Deliverable
client delivery
Required skills
customer advisory, workshop scheduling, technical automotive insight, order management, billing administration, commercial advice
Preferred skills
driver's license B, experience in automotive service
Technologies
workshop management systems, billing software
Responsibilities
Receive and advise customers on maintenance and repairs; Translate customer requests into work orders; Schedule and monitor workshop activities; Coordinate with mechanics and colleagues; Inform customers about progress, costs, and completion; Advise on additional services and parts; Handle work orders, invoicing, and administrative processing; Ensure a professional customer experience.