Junior 1st Level Supporter (w/m/d) 80-100%
Core
Provide first-level customer support via phone and email, with a specific focus on billing and invoicing inquiries for small and medium-sized enterprises (SMEs).
Role type
Junior 1st Level Supporter
Builds
bexio, a web-based business software platform for Swiss SMEs
Domain
SaaS / Business Software / Customer Support
Deliverable
client delivery
Required skills
Customer service, Billing and invoicing, Ticket triage, Process optimization, Team collaboration
Preferred skills
Italian or French language skills
Technologies
bexio platform
Responsibilities
Answer customer inquiries via phone and email, classify and route tickets to appropriate teams, participate in meetings and training sessions, contribute to process optimization projects
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