Relationship Officer
Core
Administrative and operational support for Client Managers to maintain existing customer relationships and grow business revenue through up-selling and service delivery in the fleet management industry.
Role type
Senior IC relationship officer (fleet management support)
Builds
Fleet management services including asset finance, vehicle sourcing, and driver-related services for clients in Australia and New Zealand.
Domain
Automotive fleet management and asset finance
Required skills
Microsoft Excel (advanced), digital and email marketing software, client support, fleet management operations, contract administration, vehicle service resolution, data management, stakeholder liaison
Preferred skills
Automotive industry experience, professional services background, tertiary qualification in business
Technologies
Microsoft Excel, Microsoft Applications, digital marketing software, email marketing tools
Responsibilities
Respond to customer and manager requests regarding fleet management administrative tasks; build relationships with clients and drivers to ensure service understanding; manage operational tasks including quotations, order placement, vehicle delivery, and contract modifications; resolve vehicle-related service issues (registration, fuel cards, fines); prepare fleet performance reports and direct sale proposals; maintain accuracy of client, driver, and vehicle records.
Seniority
Mid-level, hands-on IC