Team Lead End User Experience
Core
Lead a unified team integrating Service Desk, IT Training, and Business Engagement to deliver exceptional technology experiences and support for DOC staff across Aotearoa.
Role type
Team Lead, End User Experience & Service Management
Builds
Seamless end-user technology experiences and operational service excellence
Domain
Public Sector (Department of Conservation) + IT Service Management
Required skills
IT service management (incident/problem/request), stakeholder engagement, change leadership, data-driven service improvement, ServiceNow proficiency, inclusive leadership
Preferred skills
Leading high-performing teams through change, delivering technology training and user enablement
Technologies
ServiceNow
Responsibilities
Lead and integrate Service Desk and Business Engagement functions; Drive service excellence via incident and problem management; Champion technology adoption through training and change initiatives; Partner with stakeholders to improve user experiences; Use data and feedback to continuously improve services.
Seniority
Senior, hands-on IC with people leadership