Customer Support Team Leader
Core
Lead a 7-day Customer Support operation for recreational vehicle rentals, ensuring timely assistance and resolving complex guest issues.
Role type
Senior IC Customer Support Team Leader
Builds
Operational support services for RV guests
Domain
Tourism / Recreational Vehicle Rentals
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, escalation management, performance monitoring, conflict resolution, stakeholder collaboration, data analysis, process improvement, health & safety compliance
Preferred skills
Tourism or hospitality experience, second language proficiency
Responsibilities
Provide day-to-day operational leadership across the Customer Support team; Act as the first point of escalation for complex guest issues and complaints; Coach and develop team members to meet performance targets; Monitor team performance against KPIs; Collaborate with internal stakeholders to achieve positive guest outcomes; Drive continuous improvement and process optimization.