Bijbaan UWV Klantadviseur
Core
Customer service role handling inbound/outbound calls and written inquiries to provide clear answers and support to individuals seeking employment or assistance with sickness/unemployment.
Role type
Customer service representative
Builds
Customer support interactions for the Dutch Social Insurance Bank (UWV)
Domain
Public sector / Social security
Deliverable
client delivery
Required skills
Inbound and outbound telephony, written communication, active listening, clear communication
Preferred skills
HBO/WO-level education, prior customer contact experience
Technologies
Workmap (case management system)
Responsibilities
Answering inbound and outbound phone calls, responding to written customer inquiries via workmap, ensuring customers feel heard and supported
Seniority
Junior, student-friendly
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