Case Manager - Dutch Market
Core
Act as the primary point of contact for international talents during their relocation process, managing visa processes, residence permits, and paperwork via chat and internal tools.
Role type
Senior Case Manager (Immigration & Relocation)
Builds
Scalable service setup for immigration and relocation projects
Domain
Immigration services / Relocation / European markets
Deliverable
client delivery
Required skills
Dutch language proficiency, English language proficiency, immigration process management, guideline creation and adherence, appointment coordination, document assembly management, workload prioritization, cross-platform tool usage
Preferred skills
Knowledge of additional European markets, experience in the Netherlands immigration system
Technologies
Intercom
Responsibilities
Liaise with customers regarding visa processes and residence permits; Follow and prepare guidelines for processing tasks; Coordinate appointments and expedite processes with relevant authorities; Support immigration and relocation projects by developing and maintaining workflows.
Seniority
Mid-level, hands-on IC