Social Worker
Core
Provide direct trauma-informed case management, crisis intervention, and coordinated support for survivors of online harms (cyberbullying, impersonation, image-based sexual abuse, doxxing) via helpline, textline, and face-to-face counselling.
Role type
Social Service Executive / Social Worker (IC) and Senior Social Service Executive / Senior Social Worker (Supervisory IC)
Builds
Individualized care plans, referral pathways to legal/medical/psychological services, and community education programs on online harms
Domain
Social Services / Victim Support / Cyber Safety
Deliverable
client delivery
Required skills
Trauma-informed care, case management, crisis intervention, multi-agency coordination, care planning, data protection compliance, public education, stakeholder collaboration
Preferred skills
Experience with online harms survivors, supervisory experience, sector advocacy knowledge
Technologies
Helpline systems, textline platforms, case management software
Responsibilities
Conduct initial assessments and develop care plans; coordinate referrals to legal, psychological, and medical services; guide clients through reporting processes with law enforcement and social media platforms; supervise and mentor junior staff; develop and implement operational procedures; represent the centre at inter-agency meetings
Seniority
Junior (2+ years) and Senior (5–8 years, supervisory)
