Customer Service Manager - Durban
Core
Manage security service delivery, client relationships, and on-site operational teams to meet contractual obligations and compliance standards.
Role type
Senior IC Customer Service Manager (Security Operations)
Builds
Security service operations for clients
Domain
Security industry
Deliverable
client delivery
Required skills
client relationship management, site audit execution, incident investigation, team leadership, contract financial management, regulatory compliance (PSIRA, OHS), SOP adherence, operational reporting, budget and cost control, night/unscheduled site visits
Preferred skills
tertiary qualification in Security Management or Business Administration
Technologies
MS Office Suite (Word, Excel, Outlook, PowerPoint)
Responsibilities
Build and maintain strong client relationships through engagement and site visits; Ensure service delivery meets contract specifications and legal compliance; Conduct site audits and resolve client complaints; Lead and manage on-site security teams; Coordinate investigations into incidents and disciplinary matters; Manage contract financial performance including budgets and margins; Monitor overtime and ensure billing accuracy; Conduct night visits and unscheduled inspections.
Seniority
Mid-Senior, hands-on IC
