French Speaking Customer Support Specialist - Digital Advertising
Core
Verify licenses, insurance, and business registrations for new reviews and recertifications while providing support to live advertisers.
Role type
Customer Support Specialist (Digital Advertising)
Builds
Review verification processes and guarantee claims for home service businesses
Domain
Digital Marketing / Home Services
Deliverable
client delivery
Required skills
French (C2), English (C1), license verification, insurance validation, business registration processing, content compliance assessment, churn analysis, onboarding guidance
Preferred skills
compliance experience, home services industry knowledge, process improvement, independent task management
Responsibilities
Process and validate license, insurance, and business registration submissions; Provide phone/email support for live advertisers and review escalated photo submissions; Assess reviews based on guidelines and process Guarantee claims; Evaluate provider quality and support retention through churn analysis; Guide businesses through onboarding processes
