Customer Service
Core
Coordinate customer orders, manage material flow, and ensure delivery integrity for manufacturing accounts.
Role type
Customer Service Representative (Order Coordination & Logistics)
Builds
Customer order fulfillment and supply chain visibility
Domain
Manufacturing / Industrial Supply Chain
Required skills
Order entry and review, Pricing analysis, Inventory management, Cross-functional communication, RMA processing, Contract record maintenance
Preferred skills
Field location coordination, Invoicing and collections analysis, Training and instruction
Technologies
PriceFx, Internal quoting tools, Quality management systems
Responsibilities
Coordinate incoming orders for pricing, specifications, and availability; Expedite work-in-progress materials; Liaise with Quality Department on RMAs; Maintain order and contract records; Process invoicing and assist with collections.
Seniority
Individual Contributor