VP, Group Channels and Digitalization
Core
Executing strategic priorities, operational governance, and continuous improvement for Self-Service Machines and Customer Experience across Group Channels and Digitalization.
Role type
VP, Group Channels and Digitalization
Builds
Self-service machine network performance and end-to-end customer journey experiences
Domain
Banking / Financial Services
Required skills
stakeholder management, vendor management, operational governance, regulatory compliance, customer complaint resolution, root cause analysis, strategic transformation, project management, branch operations expertise, self-service banking technology knowledge
Preferred skills
data interpretation, agile methodology, cross-functional collaboration
Responsibilities
Manage stakeholder relationships to achieve business objectives; oversee performance, availability, and service quality of self-service machines; drive operational excellence and continuous improvement; ensure compliance with regulatory requirements; drive customer satisfaction and NPS; champion customer experience initiatives; establish and manage complaint handling processes; analyze complaint trends and implement corrective actions.
Seniority
Executive (VP), strategy & mentorship
