Kundenberater:in Inbound
Core
Handling inbound calls, documenting technical and administrative inquiries, and resolving customer issues at the 1st-level support.
Role type
Inbound Customer Service Representative
Builds
Customer support operations for a staffing agency client
Domain
Staffing / Human Resources
Deliverable
client delivery
Required skills
Inbound call handling, 1st-level technical and administrative support, customer inquiry resolution, coordination
Preferred skills
Administrative tasks, shift work flexibility
Technologies
None stated
Responsibilities
Answering and documenting inbound calls, processing customer requests and technical faults, performing administrative and coordination tasks, ensuring high customer satisfaction
Seniority
Entry-level to Mid-level
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