Sachbearbeiterin/Sachbearbeiter Kundenservice(80 - 100 %)
Core
First point of contact for customers via phone, email, or in person; intake and initial assessment of legal protection cases to prepare for legal teams.
Role type
Customer service administrator (legal protection insurance)
Builds
Legal protection insurance services for policyholders
Domain
Insurance / Legal services
Deliverable
client delivery
Required skills
Customer service, case intake, administrative management, MS Office, German (fluent), Italian (preferred)
Preferred skills
Italian language skills
Responsibilities
Answering customer inquiries via phone, email, or in person; recording new legal protection cases and clarifying coverage details; managing administrative tasks including invoicing, mail, and meeting room coordination.
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