Customer Relations Specialist | DHL | Luchtvracht
Core
First point of contact for customers regarding air freight shipments, guiding shipments from start to finish and resolving issues.
Role type
Customer Relations Specialist (Air Freight)
Builds
Air freight shipments for DHL Global Forwarding customers
Domain
Logistics / Air Freight
Deliverable
client delivery
Required skills
Air freight operations, shipment tracking, documentation management, customer communication, issue resolution, cross-functional coordination, process improvement
Preferred skills
Experience in logistics or air freight
Technologies
DHL internal systems, airline and carrier platforms
Responsibilities
Coordinate new shipments and manage documentation, update customers on status and timelines, handle inquiries regarding rates and claims, collaborate with sales and logistics teams, identify bottlenecks and suggest process improvements
