Sachbearbeiter Vertriebsinnendienst 80-100% (m/w/d)
Core
Central interface between customers, outside sales, and internal departments ensuring smooth daily operations for a food industry client.
Role type
Sales Operations Specialist (Customer Service)
Builds
Order fulfillment and customer service processes
Domain
Food industry / Logistics
Required skills
Order processing, complaint handling, return management, customer data management, logistics coordination, MS Office, CRM systems, SAP
Preferred skills
Process optimization projects
Responsibilities
Serve as first point of contact for customers and outside sales team, handle customer inquiries via phone and email in German, French, and English, process complaints and manage return processes, manage end-to-end order fulfillment from order to delivery, maintain customer and product master data, coordinate with external logistics partners, support back-office teams in various regions, contribute to process optimization projects, ensure high customer satisfaction and first-class service
Seniority
Entry-level to Mid-level, hands-on IC
