Soporte N2
Core
Provide Level 2 application support, diagnose and resolve incidents, and ensure operational continuity for internal and external users.
Role type
Level 2 Application Support Engineer
Builds
Application stability and user support services
Domain
Human Capital Management (HCM) / Enterprise Applications
Required skills
Java, Oracle Database, Jira, ServiceNow, incident management, problem analysis, technical documentation
Preferred skills
None stated
Technologies
Java, Oracle, Jira, ServiceNow
Responsibilities
Analyze, diagnose, and resolve application-related incidents; track tickets and requirements via management tools; query and validate data in Oracle databases; monitor application and service functionality; escalate complex incidents to relevant teams; document solutions and recurring issues; collaborate with development and infrastructure teams; participate in scheduled on-call shifts and critical incident response; ensure compliance with service level agreements.
Seniority
Mid-level, hands-on IC