Employee Solution Contact Center

FedEx

México💼 Full-time💰 $202,800–$202,800🗓 2026-09-23 → 2026-09-25

Core

Provide Tier 1 support to FedEx employees regarding Payroll and HR inquiries across multiple channels.

Role type

Tier 1 Employee Solutions Contact Center Agent

Builds

Employee support interactions via call scripts and standard operating procedures

Domain

Logistics / Human Resources / Payroll

Deliverable

client delivery

Required skills

Payroll knowledge, HR knowledge, inquiry resolution, record maintenance, compliance adherence, multi-software navigation

Preferred skills

Bilingual (Spanish/Portuguese/English), previous call center experience, strong verbal/written communication

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About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.