Réceptionniste (H/F)
Core
Front desk agent providing personalized guest services, check-ins/check-outs, billing, and VIP support at a luxury hotel.
Role type
Front desk agent
Builds
Guest experiences and operational flow for hotel guests
Domain
Hospitality / Luxury Hotels
Deliverable
physical/clinical work
Required skills
Guest service, check-in/check-out management, billing, VIP handling, cross-department collaboration, upselling, attention to detail
Preferred skills
5-star hotel experience, Opera Cloud proficiency, German language knowledge
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Welcome guests and provide personalized service throughout their stay, manage arrivals and departures according to hotel standards, anticipate guest needs, handle special requests diplomatically, collaborate with concierge and housekeeping, process billing and client files, support VIP stays, contribute to upselling objectives, represent the hotel brand through attitude and presentation