Travel Specialist (Bilingual English & French)
Core
Provide high-end customer service and hotel reservations for Tablet Hotels and MICHELIN Guide clients via phone, email, and chat.
Role type
Senior Customer Service Specialist (Travel & Hospitality)
Builds
Tablet Hotels and MICHELIN Guide customer experience
Domain
Luxury travel and hospitality
Deliverable
client delivery
Required skills
Bilingual English and French communication, hotel reservation management, conflict resolution, multi-channel support (phone/email/chat), Google Workspace proficiency, luxury industry knowledge
Responsibilities
Handle hotel reservations, recommendations, and rate searches; manage special requests and technical support; act as ambassador for Tablet Plus program; assist with restaurant inquiries for MICHELIN Guide; maintain customer experience in high-volume settings
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