Hub Delivery Specialist, Hub Delivery
Core
Manage and grow the network of micro-entrepreneurs (mom and pop stores) to power Amazon's last mile delivery service, ensuring operational quality, compliance, and capacity.
Role type
Senior operations manager for last-mile delivery network
Builds
Amazon's Hub Delivery program (micro-entrepreneur network)
Domain
Logistics / Last-mile delivery / Retail
Required skills
operational metrics analysis, performance management, process improvement, lean techniques, team leadership, stakeholder coordination
Preferred skills
qualitative and quantitative analysis, program growth strategy
Technologies
operational metrics tools, performance tracking systems
Responsibilities
Monitor operational metrics and identify performance gaps across delivery stations; manage performance of over 1,000 Hub Delivery Partners; lead and supervise a team including staffing and workload distribution; coordinate with field teams and central stakeholders to resolve operational issues; drive relationship and communication with legal and tax teams for partner compliance; analyze quality and inventory metrics to improve partner performance.