Auxiliar de Soporte Técnico
Core
Provide timely and efficient technical support to operational areas, handling incidents related to computer equipment, systems, networks, and technological devices to ensure operational continuity.
Role type
Junior IT support technician
Builds
Operational continuity and high-level service experience for hotel guests and staff
Domain
Hospitality / IT Infrastructure
Required skills
Hardware and software knowledge, Windows OS proficiency, network and connectivity management, basic troubleshooting, inventory management, user training
Preferred skills
Ability to work under pressure, shift rotation availability
Technologies
Windows, computer hardware, printers, telephony systems, network devices
Responsibilities
Respond to and track technical support reports from various departments, perform basic preventive and corrective maintenance on computer equipment, install and configure peripherals and devices, support users in using systems and tools, identify and resolve basic software, hardware, and connectivity issues, maintain the inventory of equipment and tools, escalate specialized incidents
Seniority
Junior, hands-on IC
