Graduate Trainee – Online Reputation Management (ORM)
Core
Monitor and manage brand conversations across social media and digital platforms, responding to feedback and complaints to maintain positive online perceptions.
Role type
Graduate Trainee Online Reputation Management (ORM)
Builds
Brand awareness and positive online perceptions for clients
Domain
Digital media and brand reputation
Deliverable
dashboards & analysis
Required skills
Social media monitoring, ORM tools usage, written communication, verbal communication, MS Office proficiency, data categorization, report preparation, audience feedback analysis
Preferred skills
Interpersonal skills, coordination, multitasking, deadline management
Responsibilities
Monitor user comments, suggestions, feedback, and complaints across social media handles; Respond promptly to negative comments and complaints; Acknowledge compliments and highlight positive feedback; Categorize data and prepare daily, weekly, and monthly ORM performance reports; Analyze audience feedback to provide insights for brand positioning and customer experience improvement
