Mederwerker Frontoffice vergunningen, bouwen en wonen
Core
Front office employee serving as the face of the permits department, informing and guiding citizens, companies, and initiators on building and housing regulations, procedures, and required documents.
Role type
Front office administrative specialist (municipal permits)
Builds
Administrative processing of permit applications, exemptions, and notifications for municipal building and housing projects
Domain
Public sector / Municipal administration / Urban planning
Deliverable
client delivery
Required skills
Knowledge of laws and regulations, administrative processing, case management, communication (verbal and written), accuracy, multitasking
Preferred skills
Experience with VTH case management system, experience with permit exemptions and general notifications
Technologies
VTH case management system
Responsibilities
Receive and process applications for permits, exemptions, and notifications; Act as the first point of contact for residents and businesses; Independently handle and monitor administrative dossiers including deadlines and correspondence; Support casemangers in the treatment of applications; Assess and answer questions about building without permits; Process APV/VFL notifications; Process environmental permits (tree felling).