02. Polish & English Speaking Intake Specialist | Fully Remote | USD Payments
Core
First point of contact for leads seeking legal services, collecting information and guiding clients to appropriate resources.
Role type
Bilingual Intake Specialist
Builds
Client intake records and consultation schedules
Domain
Legal services / Customer support
Deliverable
client delivery
Required skills
Bilingual communication (English/Polish), empathetic listening, calendar management, record keeping, administrative coordination, follow-up communication
Preferred skills
Sales experience, legal background
Technologies
Windows/Mac laptops, email systems, calendar tools
Responsibilities
Serve as first contact via phone or email, collect client information and assess needs, guide individuals to resources, complete legal forms and manage records, schedule consultations with legal experts, follow up with clients, handle administrative tasks like booking appointments
Seniority
Individual Contributor, mid-level (3+ years experience)