IT Support Specialist
Core
Provide first- or second-level contact and problem resolution for customer issues, including hardware, software, and network troubleshooting.
Role type
IT Support Specialist
Builds
Support for customer workstations, printers, and network connectivity
Domain
IT Support / Enterprise Infrastructure
Required skills
Windows OS support, Microsoft Office administration, Cisco Jabber support, printer and hardware troubleshooting, network connectivity diagnostics, Mac OS basic knowledge, ticket management, third-party vendor coordination
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