Director, Learning Operations, Governance and Learner Outcomes
Core
Lead Learning Operations, Governance, and Learner Outcomes across training centres and satellite operations to ensure operational excellence, compliance, and career progression.
Role type
Director, Learning Operations and Governance
Builds
Training centre operations, learner administration systems, alumni engagement programs, and compliance frameworks
Domain
Vocational training and education
Required skills
Operational leadership, learner administration, funding claims management, quality assurance, compliance monitoring, team coaching, process improvement, stakeholder engagement, data analysis, digital system coordination
Preferred skills
Learner outcomes management, employability strategy, employer engagement, alumni program development
Technologies
Dashboards, digital systems, SOPs, audit tools
Responsibilities
Lead operational readiness and service continuity for training centres; oversee learner lifecycle administration and support; drive learner placement and retention outcomes; strengthen employer feedback channels; develop alumni engagement initiatives; ensure funding compliance and reconciliation; coordinate training delivery resources; lead quality assurance and audit readiness; coach and develop operations teams; drive process automation and efficiency.
Seniority
Director, strategic leadership with hands-on operational oversight
