Digital Operations Senior Manager
Core
Support the delivery of key digital initiatives enhancing omnichannel capabilities, specifically evaluating e-commerce fulfilment systems and executing group-wide digital planning.
Role type
Senior Manager, Digital Operations
Builds
Actionable, market-ready solutions for e-commerce picking, in-store operations, and last-mile orchestration.
Domain
Retail / FMCG / Digital Operations
Deliverable
product features
Required skills
Digital strategy, e-commerce operations, retail supply chain digitalization, RFI/RFP process management, AI use case research, automation tool evaluation, data analytics, CRM systems, financial metrics analysis, stakeholder management
Preferred skills
Offline store supply chain digitalization experience, knowledge of consumer behaviour and market trends, familiarity with digital marketing tools
Technologies
E-commerce platforms, CRM systems, digital marketing tools, automation tools
Responsibilities
Identify, evaluate, and plan digital fulfilment solutions; provide administrative support during RFI/RFP processes; contribute to research and documentation of AI use cases and automation tools; assist in evaluating project feasibility; serve as a point of contact for omnichannel project inquiries; maintain tools, templates, and playbooks; collaborate with CoE peers, PMO, and business stakeholders.
Seniority
Senior, hands-on IC