Customer Service Officer
Core
Provide after-sales/customer care support, manage repair/service orders, and coordinate with service partners for the Belux region.
Role type
Customer Service Officer (After-Sales)
Builds
Service planning, maintenance sales orders, and repair workflows for water technology products.
Domain
Water technology / Pumping industry
Deliverable
client delivery
Required skills
Product knowledge, CRM systems, MS Office, warehouse management, cross-functional coordination
Preferred skills
IoT and connectivity solutions, technical background (Electromechanics, Electrical/Mechanical Engineering)
Technologies
CRM systems, MS Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Provide product and application information to customers, distributors, and end users; process and follow up on repair and service orders; manage warehouse activities; coordinate with service partners network; report to Sales manager.
Seniority
Individual Contributor